HOW WILL MY ORDER BE SHIPPED?
All orders are despatched from the UK.
Within the UK we send via Royal Mail. Overseas orders are despatched Airmail.
For very large orders, we may use a courier service such as DHL or DPD.
Royal Mail UK deliveries usually take 1 to 5 days from despatch. Overseas deliveries usually take 3 to 15 days from despatch.
CAN I HAVE MY ORDER SHIPPED USING A DIFFERENT METHOD?
Yes, but shipping costs will vary from those quoted in our postage rates.
UK customers can have orders sent by Special Delivery, and overseas customers can received their order via DHL or DPD.
However, the carriage prices stated on our website are for shipping via Royal Mail. Other methods will be charged at cost if required.
HOW SHOULD I PAY FOR MY ORDER?
The best way is by Credit Card or Debit Card using the secure ordering facility on our website.
If you prefer you can give us your card details by telephone, by email or by letter.
We accept most major cards including Visa, Maestro, Mastercard, Amex, JCB, Switch and Solo.
I DON'T HAVE A CREDIT OR DEBIT CARD. CAN I PAY FOR MY ORDER ANY OTHER WAY?
Yes. For orders within the UK, we can accept payment by Cheque or Postal Order payable to 'Raucous Records'.
For overseas orders, we can accept payment by International Money Order, or you should be able to send a Cheque/Draft in British Pounds from your bank.
CAN I PAY USING 'PAYPAL'?
Yes. You can order using your Paypal account directly from our store.
Alternatively you can send you order by email and we can send you a Paypal bill.
WHAT HAPPENS IF SOMETHING THAT I ORDER IS NOT IN STOCK?
The vast majority of items visible in our store are in stock. In the event that something is out of stock we will put it on back-order for you and send it when it is available.
You can contact us at any time to cancel your back-order (unless it is a special order - see below).
WHAT IS A SPECIAL ORDER?
Many customers ask us to find certain items which are not listed on our website. If there is something that you are looking for which your are not able to find, we may be able to help you. We are happy to accept special orders for music of any genre.
I AM ORDERING FROM OVERSEAS. HOW MUCH WILL I PAY IN MY OWN CURRENCY?
All prices on our website are quoted in British Pounds.
Approximate currency conversions are provided on our website in Euros, US Dollars, Australian Dollars, Canadian Dollars and Japanese Yen. These are intended only as a guide, so you know roughly the cost of each item in your own currency.
There is also a currency conversion tool on the website which has accurate and up-to-date exchange rates for every currency around the World.
RETURNS, REFUNDS AND CANCELLATIONS
Due to the nature of the products we sell, we can only accept returns if the goods are faulty or damaged. Returned goods are replaced like-for-like.
If we are unable to replace your product with the same item, we will issue credit or refund. We can only refund to the same card account or Paypal account that was used to make the original order.
Orders can be cancelled up until they are despatched.
FURTHER INFORMATION & CUSTOMER SERVICE:
If your question is not answered here, please call us on 01253 872227 (UK) or +44 1253 872227 (international).
You can also contact us by email at firstname.lastname@example.org
You can also contact us by letter at Raucous Records, St Peters Place, Fleetwood, Lancashire FY7 6EB, England.